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Hi ▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 18th of October let us know and we'll contact the operator on your behalf.

Thanks,

CasinoReviews.com Complaints Team

Hi I’ve just received more correspondence from the casino advising that my request was submitted and approved and funds have been sent to my nominated bank account to just receive notification that my funds have been placed back into my casino due to technical issues again please see attached


Surely now since the original request was done on the 24/09 and I’m still trying to obtain the funds there is something that you guys can do ?



Regard's

▇▇▇▇▇▇▇▇▇▇▇▇▇

Sent from my iPhone

Good evening,


I’ve just received more correspondence please see attached







Surely this is now enough to investigate the matter?



Regards

▇▇▇▇▇▇▇



Sent from my iPhone

Hi ▇▇▇▇▇▇▇,

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Are you still experiencing?

Thanks,

CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇▇,

You already have a complaint file open about this issue. Please do not open further complaint files.

Please answer the questions we asked in yesterday's communication.

Thanks,

CasinoReviews.com Complaints Team

No this is about another withdrawal separate to the first one sorry I make that pretty clear I think

Sent from my iPhone

Hi ▇▇▇▇▇▇▇,

That is simply a subset of the same issue. We will not move forward with this matter until you have provided the information we have already requested.

Thanks,

CasinoReviews.com Complaints Team

I have 2 withdrawals with them sorry. One for $1000 which I received the new one is $500 so 2.


What information did you request sorry?

Sent from my iPhone

Hi ▇▇▇▇▇▇▇,

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Thanks,

CasinoReviews.com Complaints Team

Hi kitty88,

Thanks for that.

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Wild Fortune Casino
- Samurai Partners
- Hollycorn N.V.
- Curacao Gaming Control Board

Thanks,

CasinoReviews.com Complaints Team

As I said my originally complaint they paid me for I am now being told that I am not able to have the $500 I was trying to withdraw after the initial complaint processed as the card that was accepted originally is no longer valid

Sent from my iPhone

This is incorrect I have been paid out the $1200 I am contesting the $500

Sent from my iPhone

Hi kitty88,

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Wild Fortune Casino
- Samurai Partners
- Hollycorn N.V.
- Curacao Gaming Control Board

Thanks,

CasinoReviews.com Complaints Team

The information is incorrect. The contested funds is not $1200 I have been paid this thankfully I did lodge another complaint for $500 as i have been denied being paid for that amount but was advised as there was an active complaint that I was not to lodge another one.


Yes I agree to the below request and my information.

Sent from my iPhone

Date – 03/11/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi kitty88,

The operator informs us that the first transaction was sent on the 14/10 and the second on the 30/10.

Can you check and confirm whether you have received these payments?

Thanks,

CasinoReviews.com Complaints Team

Hi kitty88,

We're following-up on our previous communication - the operator informs us that the first transaction was sent on the 14/10 and the second on the 30/10.

Can you check and confirm whether you have received these payments?

Thanks,

CasinoReviews.com Complaints Team

That is correct thank you so much

Sent from my iPhone

Hi kitty88,

Thanks for letting us know - it is appreciated 🙂

CasinoReviews.com Complaints Team

Both the submitting complainant and Wild Fortune Casino has informed us that this issue has been resolved and the player has received their funds.

Image redacted













I have been waiting for over a week now for my withdrawal and been advised on multiple occasions through the chat that the withdrawal has been approved on the casino end and waiting approval from my bank I have contacted my bank and asked them to see if there was a transfer from casino that they were needing to approve for it to reflect into my account as advised to which I was told it is like any other transfer and that this would go straight into my account and that there was nothing on the bank’s end that they are required to do. Wild fortune advised it would take up to maximum 7 days which has now passed and this morning I have woken being advised by email that my withdrawal has been cancelled due to technical reason and re request again to wait another 7 days. I have also asked multiple times for proof of deposit from my withdrawal request to the casino deposit into my bank to which they have told me they have no capacity to do so. Please see chat attached

Wild Fortune Casino - Withdrawal 

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