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Hi SethCrib - welcome back.

Sadly there is nothing we can do to assist you in this matter.

Firstly, it sounds from the above that you have only requested to close your account, not self-exclude. If that is accurate, the operator would not bear the responsibility of preventing you play. 

Further to this though you are playing with an operator that does not hold a Swedish license and instead utilizes an Estonian license. This means that they are both accepting your play illegally and using a license offered by a regulator that makes no license conditions public and offers no redress to players who have complaints. Operators running on this type of license do so specifically so they do not have to adhere to the player protection rules that better licensed operators are subject to. Winnerz are very unlikely to decide to change their position on this matter simply because we request they do so.

You may find our free Responsible Gambling app <a href="https://betblocker.org/">BetBlocker</a> useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of further help.

ThePOGG

I wanted to get my account deleted, emailed them according to their terms and conditions. Didn’t closed it down and I could continue playing. At last they closed my account after many emails and lost a total sum of 1155 euros until they finally closed it.

Winnerz - Not following the T&C

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