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I just contacted Winz.io live support again. The agent was extremely inconsistent and unprofessional. First, they asked for "time to check the details," but just a few minutes later, without providing any technical evidence or logs, they stated that the "decision is final."

This confirms that no real investigation is taking place. They are simply trying to buy time and ignore my rightful claim of **7439 TRX**. They refused to answer why they are ghosting my official emails. I have attached the screenshots of this contradictory conversation. I request the mediator to demand the technical logs from the casino immediately.

Hi Kaderzarif2 - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

We will require more information about the issue as we seem to have come in at the end, and there is a lot of information missing.

Also, please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Hi Kaderzarif2,

Thanks for your emails. Please forward on all of the documents you submitted to Winz Casino as part of the verification process.

CasinoReviews.com Complaints Team

Hi,

I am attaching all the documents I provided to Winz Casino for my KYC verification.

To clarify the situation: The casino kept my account under investigation while they were supposedly reviewing these documents. Despite my account being fully verified, they suddenly closed it and confiscated my 7439 TRX winnings, claiming a 'policy breach' without providing any technical proof.

I believe they used the 'document review' period as an excuse to avoid paying my legitimate winnings. Please review my documents and help me recover my funds



Dispute Resolution Official (CasinoReviews) <complaintreply@casinoreviews.com>, 8 Oca 2026 Per, 21:48 tarihinde şunu yazdı:

Hi Kaderzarif2,

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Winz.io
- Dama N.V.
- Moonwalkers.io
- Curacao Gaming Control Board

Thanks,

CasinoReviews.com Complaints Team

*I confirm that I consent to your service sharing my personal information with the parties listed (Winz.io, Dama N.V., Moonwalkers.io, and Curacao Gaming Control Board), and I also consent to these parties sharing my personal information with your service for the purpose of resolving my dispute.

Thank you for your assistance

I have already provided all the requested information and consent. The casino remains silent and has failed to provide any evidence for the alleged breach. I am waiting for your intervention as the casino is clearly avoiding the issue.

Hi Kaderzarif2,

Thanks for the confirmation. We'll contact the operator and see what we can find out for you.

CasinoReviews.com Complaints Team

"Thank you for taking my case. I want to emphasize the urgency of this situation. It has been 3 days since the issue started, and the victimisation continues.

Winz.io has been extremely uncooperative. Not only have they failed to provide a single piece of evidence for the alleged 'P.10' violation, but their live support (Agent Margo) is also actively avoiding me and unilaterally closing chat sessions when I ask for updates regarding my 7439 TRX.

They claim it's a 'management decision' but provide NO technical logs or proof, which is unacceptable for winnings won with **RAW CASH**. I have already sent several transcripts of their dismissive behavior to your team. Please demand the actual evidence from them immediately, as they are clearly using delay tactics to avoid paying. I've been a victim of this stall for too long now.

I look forward to your intervention. Thank you.

URGENT: The casino has just BANNED me from live chat for 24 hours to silence me after I caught them in multiple contradictions. They first claimed my balance was empty, then said it was confiscated for P.10. When I pointed out their lies, they blocked my access. This is a clear attempt to obstruct the investigation. I have the screenshots of the ban and the contradictory statements. Please intervene immediately!

Date – 19/01/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

**It has been 5 days and I am still waiting for an update on Case #9488. The casino is currently trying to hide the investigation from the public on other platforms by moving it to private emails. I will NOT accept this.**

**I am re-submitting the fact that Winz.io support lied multiple times—first claiming my balance was 'empty' then admitting to a P.10 confiscation of my 7439 TRX. This is a clear case of bad faith. Since I played with RAW CASH, their 'strategy' excuse is legally impossible. I need an urgent update from your team to stop this casino from stalling. Don't let them bury this case!**

Date – 27/01/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

I am the victim here and it has been way too long. Why is this investigation taking so much time? Winz.io stole my 7439 TRX winnings and they are just stalling to avoid payment.

I have already proven that I played with RAW CASH and my identity was verified. There is nothing complicated to 'investigate' anymore. When will I get a definitive update and my money back? I expect a clear timeline and a fair resolution immediately. Please stop letting the casino drag this out.

Hi Kaderzarif2,

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

If you are unhappy with our service, you are free to withdraw your complaint. Otherwise your complaint will be managed in the same manner as the hundreds of others we review every year, and we will revert to you at the appropriate juncture.

Thanks,

CasinoReviews.com Complaints Team

Date – 09/02/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Dear CasinoReviews Team,

First of all, I want to apologize if my previous messages seemed impatient or aggressive. I understand that you manage hundreds of complaints, and I deeply respect your process and authority. My frustration comes solely from the distress of losing a significant amount of money (7439 TRX) that I rightfully won with my own deposit.

I want you to know that I fully trust your judgment and believe that **only your platform** can resolve this injustice. I am aware that Winz.io is trying to delay or confuse the situation, but I am confident in your ability to see the truth.

I am in a very difficult financial situation because of this confiscation, which is why I was anxious. I will stop asking for timeline updates and will patiently wait for your final decision.

Thank you for not giving up on my case. I am ready to provide any further information if needed.

Sincerely, Alperen

Date – 17/02/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 23/02/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Thank you for the recent update on Case #9488. I understand that these investigations take time, and I am patiently waiting for the process to conclude.

I want to express my full trust in your platform and your mediation team. I am confident that you will thoroughly and objectively review the concrete evidence I have provided—specifically the chat logs showing a rushed 3-minute "fraud investigation" and the contradictory marketing emails sent to me right after the account closure.

I rely on your commitment to fair play and justice to protect my player rights in this matter regarding my confiscated 7439 TRX. Thank you again for your hard work and dedication to resolving this issue. I will be waiting for your final verdict.

Best regards,

Dear CasinoReviews Complaints Team,

I am writing to formally express my deep concern and growing frustration regarding the timeline of Case #9488. This complaint was opened on **January 3rd, 2026**, and we are now entering the 60th day of this "investigation."

While I respect your internal processes, I must emphasize that my 7439 TRX was confiscated by Winz.io based on a "fraud investigation" that took them exactly **3 minutes** to complete. It is highly distressing that a casino can steal funds in 180 seconds, yet a professional mediation platform requires over two months to verify clear evidence.

I am a victim of a "Selective Payout" tactic. As I previously stated, other players in my circle were paid their small winnings, while my larger balance was seized immediately after I passed KYC. This is a clear breach of fair gaming and consumer rights.

Being ignored or kept in the dark for weeks at a time is causing significant stress. I rely on your platform to provide justice against such predatory behavior. I kindly request a concrete update or an escalation of this case.

Has Winz.io provided any technical proof of fraud in these 60 days? If not, I urge you to rule in my favor and demand the release of my funds.

I look forward to your immediate response.

Best regards,

Winz.io has provided sufficient evidence to demonstrate that this player has opened multiple accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.
No further posts will be approved on this thread. No further dialogue will be engaged about this matter.

CasinoReviews.com Complaints Team

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Found for the Casino – Winz.io has provided sufficient evidence to demonstrate that this player has breached terms of use in a non-redeemable fashion.

> I won 7439 TRX (approx. 1670 EUR) playing with my raw deposit (NO BONUS). My account was suddenly blocked for 'fraud' at 20:34. However, just 11 minutes later at 20:45, I received an official automated email from Winz.io stating that my account is verified and inviting me to withdraw my funds.
>
> This 11-minute contradiction proves that the 'fraud' claim is fake and just an excuse to seize my winnings. If I were a fraudulent player, their system wouldn't invite me to withdraw 11 minutes after the ban. They are unfairly confiscating my money. I demand my full winnings to be paid immediately. I have screenshots of both emails as proof.

Winz.io

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