Hi Jacqq024 - welcome to CasinoReviews.com!

Unfortunately you have chosen to play with a weakly licensed/unlicensed property. These operators function without appropriate licensing specifically so they do not have to adhere to the standards set out by regulatory authorities surrounding the protection of vulnerable players. As such, the chances of them deciding to take appropriate action in a case like this simply because we asked them to is vanishingly small.

You may find the free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

Sorry we cannot be of further help.

CasinoReviews.com Complaints Team

Dear CasinoReviews.com Complaints Team,

Wow, I'm impressed by the tone of your response. It's like you're saying, "Tough luck, kiddo, you should've known better than to play with the big kids." But let's get real, shall we?

First of all, you're not exactly being accurate. Wolfbet.com is not unlicensed, just because it's not licensed in your country or jurisdiction doesn't mean it's operating illegally. Many online gambling sites operate in multiple jurisdictions, and Wolfbet.com might very well be fully compliant with the regulations in the country where it's registered.

In fact, it says on their website that WOLFBET is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License No. ALSI-092404018-FI2. WOLFBET has passed all regulatory compliance and is legally authorized to conduct gaming operations for any and all games of chance and wagering.

And as for your snide remark about Wolfbet.com not adhering to standards, well, that's just rich coming from a website that's supposed to be helping people resolve their complaints. You're not exactly setting a high bar for yourself, are you?

Now, I'm glad you recommended BetBlocker and the Responsible Gambling Directory. I'm sure those are very useful resources... for people who are actually addicted to gambling. But let's be real, I'm not the one with the problem here. Wolfbet.com is the one that created the problem by allowing a minor to create an account and lose a significant amount of money.

So, instead of just dismissing my complaint and telling me to toughen up, why don't you try to be a bit more helpful? Maybe you could try contacting Wolfbet.com and asking them to take responsibility for their actions? Maybe you could try to negotiate a settlement or some kind of restitution for the losses I suffered?

Or maybe, just maybe, you could try being a bit more understanding and empathetic. After all, I'm not just some reckless gambler who deserves to lose their shirt. I'm a human being who made a mistake, and I'm asking for help.

I'm not a lawyer, but I'm pretty sure that Wolfbet.com's failure to verify my age and allow me to create an account was a clear violation of their terms and conditions. And I'm also pretty sure that I have a legitimate claim for damages.

I would like you to take the necessary steps to initiate legal proceedings against Wolfbet.com and seek compensation on my behalf. I'm counting on your expertise and resources to help me get justice and recover my losses.

I would also like to point out that Wolfbet.com has a complaints section on their website, where they claim to use best efforts to resolve reported matters promptly (§2). They also have a section that states that if any dispute arises out of the agreement governed by their T&C, a representative of wolfbet.com will enter into good faith conversations to resolve the dispute (§3). And if the dispute is not wholly resolved, either party may refer the matter to the competent court, provided that Curaçao law applies to the T&C and the courts of Curaçao have exclusive jurisdiction (§3).

I believe that this should be taken into account when considering my complaint and the potential legal action against Wolfbet.com. I look forward to hearing back from you soon.

Sincerely,
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Hi Jacqq024,

We're sorry to hear that you feel that way. We haven't put any fault on you in this situation. We are however saying that your case has no reasonable chance of obtaining a positive outcome (i.e. you getting paid) and we have a policy of not committing our team's resources to pursue cases that won't get a player paid.

Neither did we say Wolfbet was unlicensed. We stated that Wolfbet was "a weakly licensed/unlicensed property". With regard to their Anjouan license, that is an accurate description of our view of this regulator, who publish no licensing standards, appear to be one of the former Curacao Master license holders fled to another jurisdiction, have not assisted any player recovering money that we're aware of and that clearly state on the Wolfbet license page:


> "Under this license, apart from its own diligence and legalities, the license holder is not authorized to offer its services in the territories of Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, all FATF Blacklisted countries, and/or any other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority."


Whether you wish to consider Wolfbet as weakly licensed or unlicensed as their license does not cover their activities in your country of residence, we leave that to you, but our description is both fair and reasonable.

On top of this, your country actively prohibits online casino gambling. So Wolfbet are breaking YOUR government's laws by accepting your play. They are illegal in this respect.

Whilst we're not in a position to comment on your situation, we would encourage you to engage with some of the online tests for markers of gambling harm. Both the sums of money you've lost and repeatedly returning to re-register after asking for self-exclusions are significant red flags in terms of markers of harm. That is not to say that Wolfbet are not at fault for allowing this behaviour pattern, but it is encouraging you to take steps to ensure that this pattern does not repeat.

We're sorry you're frustrated but our position stands. There's no reasonable possibility of our intervention in this case affecting the outcome.

CasinoReviews.com Complaints Team

Dear CasinoReviews.com Complaints Team,

Thank you for your response. I appreciate the effort you've put into it. However, I'd like to challenge some of the points you've made.

Firstly, you claim that Wolfbet is "weakly licensed/unlicensed". But isn't that a subjective judgment on your part? If you're saying that Wolfbet's license from the Government of the Autonomous Island of Anjouan, Union of Comoros is weak, don't you think that's a value judgment? How can you justify that claim, and what evidence do you have to back it up?

And isn't it true that Wolfbet has passed all regulatory compliance and is legally authorized to conduct gaming operations for any and all games of chance and wagering? Doesn't that suggest that their license is, at the very least, technically valid?

You also mention that Wolfbet's license does not cover their activities in my country of residence. But doesn't that just mean that Wolfbet is operating in a jurisdiction that doesn't recognize their license, rather than saying that the license itself is invalid? Isn't it possible that Wolfbet is simply operating in a gray area that you're not comfortable with, but that doesn't necessarily invalidate their license?

And what about the fact that my country actively prohibits online casino gambling? Doesn't that just mean that Wolfbet is breaking the law, not that they're somehow inherently illegitimate? Wouldn't it be more productive to focus on the fact that Wolfbet is breaking the law, rather than making value judgments about their license?

You also mention that I should engage in some online tests for markers of gambling harm. While I appreciate the concern, I think it's a bit rich coming from a website that's supposed to be helping people resolve their complaints. Don't you think that's a bit of a non-sequitur? I mean, I'm not asking for help with my gambling addiction, I'm asking for help with a legitimate complaint about Wolfbet's conduct.

And speaking of which, I have to say that I'm extremely disappointed in the quality of service I've received from your complaints team. Your website promises to help people resolve their complaints and get justice, but in reality, it's just a sham. You're not willing to take on cases that you think won't get a positive outcome, which is just a fancy way of saying that you're not willing to do any actual work.

I've been dealing with Wolfbet's poor customer service and illegal activities for months now, and I've come to realize that your complaints service is nothing more than a fig leaf to cover up your own incompetence. You're not helping anyone, you're just pretending to care while collecting your paycheck.

I demand a more serious and effective response to my complaint. I expect you to take my complaint seriously and take some concrete action to address the issues I've raised. If not, I'll make sure to share my experience with others and expose the sham that your complaints service is.

Sincerely,
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Hi Jacqq024,

We're sorry you're unhappy with our response, but we're not engaging further discussion of this matter. You are entitle to view this situation as you feel is most appropriate, but our position on this matter has already been explained to you.

Sorry we cannot be of further help.

CasinoReviews.com Complaints Team

Dear CasinoReviews.com Complaints Team,

I'm disappointed, but not surprised, by your refusal to engage in further discussion. Your response is a classic example of avoidance.

I'd like to ask a simple question: what's the point of having a complaints service if you're not going to actually help people like me? Is it just a marketing exercise or a genuine attempt to provide a service?

I'm not looking for a fight or to change your mind. I just want to resolve my issue and get some answers. Can't we just have a respectful and professional conversation about this?

Prove to me that you're not a joke. Show me that you're actually interested in helping your customers. I'm tired of being ignored and dismissed. I just want to see some effort and some actual progress.

Sincerely,
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Hi Jacqq024,

We have clear policies surrounding the type of complaint your are making. We have explained these policies to you and the reasons for them.

It is clear and understandable that you have very strong opinions on this matter and that nothing we say will change your mind. That's okay, you are entitled to your opinions. But our policies around these issues are based on over a decade of experiencing working to address player complaints and are there to ensure time and resources are not deployed chasing unwinnable claims. Investing time debating our policies further with you will not change the outcome of this conversation and is contrary to the purpose of the policies.

We're sorry you're unhappy with our response. There is nothing further we can do to assist you with this matter.

No further communication regarding this case will be engaged.

CasinoReviews.com Complaints Team

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This user has now been banned from use of this service. Contacting unrelated departments and, more specifically, team member on their personal contact details is entirely unacceptable behaviour and will not be tolerated by this service.

Our team have personal lives that should be respected. No player has the right to contact our team in their personal lives to advance their dissatisfaction with the outcome of any complaint.

CasinoReviews.com Complaints Team

If you choose to play with weakly licensed, or unlicensed, operators the protections they will offer against gambling addiction will be minimal. Our intervention won't change that.

I am writing to express my extreme disappointment and frustration with my experience at Wolfbet.com, which has left me with significant financial losses and emotional distress. Three years ago, I registered with Wolfbet.com, attracted by their reputation for being a reputable and trustworthy online gambling site with a 1% house edge, as promoted by LiveCoinWatch.

However, I was underage at the time of registration, 17 years old, which is clearly below the minimum age requirement of 18 years old for using their services. Despite this, I was still able to create an account and deposit funds. This lack of verification has led to a substantial financial loss for me, as I was unable to fully understand the terms and conditions of my account and the risks involved in online gambling.

The lack of adequate measures to prevent underage registration has resulted in a significant financial loss for me, totaling 8.2 ETH and 2.689 BTC. I am requesting a full refund of these funds to the following wallet addresses:

• 8.2 ETH: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
• 2.689 BTC: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

It is essential to note that the laws of my jurisdiction state that contracts with minors are null and void. Therefore, the agreement I entered into with Wolfbet.com is invalid, and any transactions made during this time are also invalid.

I urge Casino Reviews to take immediate action to resolve this matter and process the refund as soon as possible. As a customer, I expect a certain level of responsibility and accountability from Wolfbet.com, particularly when it comes to underage registration and financial transactions.

Furthermore, I would like to request compensation for the emotional distress and inconvenience caused by this experience. As a result of Wolfbet.com's failure to protect me as a customer, I have suffered significant financial losses and emotional distress.

I hope that Wolfbet.com will recognize the severity of this situation and take steps to prevent similar incidents from occurring in the future. I look forward to a prompt and fair resolution to this matter. Please let me know if you require any additional information or documentation to facilitate the refund and compensation.

**Sincerely,**
▇▇▇▇▇▇▇

Wolfbet - Unsettling Experience with Underage Registration and Financial Loss

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