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Hi Stiane821 - welcome to CasinoReviews.com!

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Please see attached my self excluded forms that clearly states that I am banned nationally.  Yeti casino is in possession of my ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Hi Stiane821,

Whilst we appreciate your frustrations, the regulatory standards that apply under the South African licensing system will only be relevant if you are playing with a gambling operator licensed in South Africa. No gambling operator that does not hold a South African gambling license is going to be aware of an exclusion under the South African licensing system.

If you have informed the operator previously of your gambling problem, or excluded yourself under the Maltese licensing system, where Yeti Casino are licensed, we may be able to assist you, but we do not engage with complaints relating to a lack of local licensing.

You may find the free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 92k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in the Responsible Gambling Directory.

Thanks,

CasinoReviews.com Complaints Team

ADR services do not engage with complaints relating to a lack of local licensing.

Dear Casino Reviews Team,

I am writing to formally lodge a complaint against Yeti Casino, operated by L&L Europe Ltd, regarding their failure to uphold responsible gambling standards and to honour my national self-exclusion from all gambling platforms.

I am officially self-excluded on a national level in South Africa, which includes both land-based and online gambling services. South African-licensed operators have honoured this exclusion—blocking me from placing any bets, whether online or in physical venues. However, Yeti Casino, while not physically based in South Africa, clearly caters to South African clientele and accepted my registration, deposits, and ongoing gambling activity, despite the protections that should exist for vulnerable players like myself.

Yeti Casino has now denied any wrongdoing and refused a refund, despite me making them aware of my self-exclusion and gambling-related harm. They’ve simply shrugged off responsibility, stating they fall outside local regulations. I find this not only dismissive but ethically questionable, especially when they operate in a market where protections for self-excluded individuals are clearly in place.

To be clear, I am not requesting a full refund of all past gambling losses. I am merely asking for a fair resolution—a refund of the funds lost over the past month, especially considering I have not made a single withdrawal, and these losses occurred after I had made efforts to self-exclude and raise concerns.

I am now financially devastated, and this ongoing issue has deeply affected my emotional and mental health. I trusted that platforms like Yeti would take responsible gambling seriously—especially for those of us who are vulnerable and trying to recover from addiction.

I respectfully request that your team review this matter independently and determine whether appropriate safeguards were in place by Yeti Casino, and whether some restitution is justified under your dispute resolution process.

Thank you for your time and attention to this serious matter.

Sincerely,
▇▇▇▇▇▇▇▇▇▇▇▇▇

Yeti Casino – Breach of National Self-Exclusion

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