CasinoLuck Review

CasinoLuck has got so much going for it that it’s tough to choose its best element. After great thought, I have to take my hat off to the payments system. You’ve got pretty much everything from e-wallets to credit cards, bank transfer, and prepaid vouchers, all by reputable payment providers, may I add. It kind of takes the sting out of the lack of cryptocurrency options. What’s more, the minimum deposit is only €20, so it’s great for players who just want to see how everything works without having to deposit too much cash. 

Now, let’s look at the negatives for a moment. The live chat service isn’t available around the clock, which is inconvenient for players who prefer playing during the hours of 00:00 and 08:00 CET. However, the email system is pretty on point, meaning you won’t be waiting too long for a reply when you send an email. 

I’m cool with this, as the advantages outweigh the disadvantages in my book. If 24/7 live customer support is a deal-breaker for you, I suggest you look for alternatives to CasinoLuck casino.

It’s easy to navigate CasinoLuck as everything is right where it’s supposed to be, which makes browsing intuitive. You’ll find the main game categories in the header, the legal documents in the footer, and more detailed categories in the hamburger menu in the top left corner. The contrasting colours and large text make finding what you’re looking for a piece of cake.

I don’t like big blocks of text, and I’m sure you don’t either, which is why I’ve broken down my CasinoLuck review into bite-sized chunks. Choose to read everything or skip to what’s more relevant to you - it’s up to you.

Signing up to CasinoLuck is quick and easy. Here’s how to do it in less than a minute:

You’re now ready to make your first deposit. Once it’s time for your first withdrawal, you’ll need to complete the KYC (Know Your Customer) verification process. This entails the submission of copies of documents such as your passport, a recent utility bill, and a recent bank statement to verify your identity, address, and source of wealth.

The KYC verification protocol forms part of the gambling regulations put into place by the Malta Gaming Authority, CasinoLuck’s licensing body, while also complying with anti-money laundering legislation.

My CasinoLuck review found that although there are no step-by-step manuals, performing transactions is straightforward. You’ll find a range of reputable payment methods including credit cards, e-wallets like Skrill, and prepaid vouchers. However, you won’t be able to see what's available to you until you’ve verified your location. If your browser doesn’t do this for you automatically, you can contact the customer support team via live chat and they’ll do it for you.

The minimum deposit and withdrawal amounts are €20 and €10 respectively, which is standard for online casinos. Remember that these numbers may vary depending on your preferred payment method. 

Glitches at CasinoLuck online casino are few and far between, but if you do come across one, simply contact the customer support team via live chat or email. It is advisable to take screenshots and to give as much detail as possible so that the agent responsible for your case gets you sorted in the shortest possible time.

Your journey at CasinoLuck begins with a welcome bonus consisting of a deposit match, which is a percentage of your deposit added on as bonus funds, and a batch of free spins to use on selected games. Remember to opt in when signing up as you’ll lose your welcome bonus otherwise.

Once you’re done playing through your welcome bonus, my CasinoLuck casino review found that you’ll be eligible to claim the regular bonuses the online gambling site offers. These could be anything from daily free spins to reload bonuses, and combination offers. Make sure to subscribe to communications as this way you’ll get personalised offers right in your inbox.

While reviewing CasinoLuck, I found that the site hosts regular tournaments for you to participate in. Play the qualifying games within the promotional period and climb the leaderboard for your chance to get your hands on rewards, which could even include wager-free cash.

Every real money bet you make at CasinoLuck contributes towards your VIP status. You’ll start off as a ‘New Member’ and you’ll work your way up the seven levels up to ‘Prestige’ status. You’ll get into the first five tiers by accumulating Loyalty Points, whereas the last two levels are by invitation only. Each level comes with a set of extra perks like faster cashouts, a personal account manager, monthly cashbacks, and much more.

There are hundreds of real money slots and games for you to enjoy at CasinoLuck. During my casino review, I came across video slots, blackjack, poker, roulette, baccarat variations, live dealer tables, game shows/TV games and more. You’ve also got a selection of scratch cards and virtual sports to try out.

You’ll find the main game filters (casino, live casino, scratchcards, and virtual sports) in the main header, allowing you to switch between products easily. The casino lobby offers basic sub-filters that only offer main categories like slots, jackpots, and new games. You can sort the game alphabetically or search for a game or provider using the search bar. There are no demo versions of the CasinoLuck games, which is inconvenient for those who enjoy testing games before staking real cash.

The live casino lobby offers filters that narrow your search via game type. Browse through variants of live roulette, blackjack, game shows, and baccarat and sic bo. You won’t be able to demo the live casino games but you can observe a few rounds before taking a seat at the table. This allows you to familiarise yourself with the rules without making any financial commitments. If you have doubts, you can use the in-game chat to speak to the dealer or other players in real time.

The development team at CasinoLuck online casino optimised the site to be compatible with all Android, iOS, and Windows devices, which means you can access the site from any desktop, smartphone, or tablet device. All you need is a strong internet connection (I recommend saving on mobile data by connecting to Wi-Fi) and an updated version of a popular browser like Chrome, Firefox, or Safari. I didn’t find a native mobile app while researching for this CasinoLuck casino review, which may be inconvenient for players who prefer apps. .

Contacting the CasinoLuck casino customer service team is easy. You’ve got FAQs, live chat, and email support channels to choose from. You’ll find the link to the FAQs in the page’s footer. This opens a pop-up window with links to questions in categories like ‘privacy’, ‘bonuses’, ‘depositing’, and ‘cashing out’. Some of the answers come with links to pages that offer more detailed information.

If you still require assistance, click on the ‘Contact Us’ tab to gain access to the email address and live chat features of CasinoLuck. My review found that the live chat is available from Monday to Sunday between 08:00 and 00:00 CET. I suggest sending the team an email should your query fall outside these hours. 

CasinoLuck forms part of Aspire Global International LTD., a reputable enterprise that manages several online casino sites around the world. The casino works under the supervision of the Malta Gaming Authority, a highly-respected licensing body that oversees the secure operations of hundreds of online casinos.

While researching for this CasinoLuck casino review, I found that the site follows standard security protocols like 128-bit SSL encryption technology, strong password protection, and the KYC verification process discussed in the sign up section. 

I checked player reviews to give you general player feedback and what I found was quite positive. Some players complained about the customer support not being available around the clock, but otherwise players seem to have a pleasant experience at CasinoLuck online casino.

CasinoLuck casino respects the importance of responsible gaming, which is why you’ll find a page dedicated to the topic in the footer. Scroll through information related to deposit limits, the protection of minors, a self-evaluation test, reality checks, self-exclusions, and links to trusted organisations like Gamblers Anonymous. If you have further questions, just get in touch with the customer support team. The agents are trained extensively on the subject to ensure you have a safe experience while gambling at CasinoLuck.