Hello Casino

Hello Casino Review

4 / 5

Make your way to Hello Casino, an online gambling site that launched in 2014 as part of White Hat Gaming Limited. Take your pick from thousands of real money slots and games by top providers like Evolution Gaming and Iron Dog Studio.

Deposit and withdraw using secure payment methods and benefit from 24/7 customer support via live chat and email. All while claiming regular bonuses, competing in tournaments, and climbing the VIP ladder.

Want to find out more? All you need to do is read my Hello Casino review

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Hello Casino
  • 18
  • play responsibly
  • be gamble aware
Hello Casino
4 / 5
Hello Casino
Casino Bonus Title
Hello Casino
4 / 5
Casino Bonus Title
  • Choose from a lot of slots and games
  • Loyalty & VIP Rewards
  • No phone customer support available
Year established: 2014
Payment methods:
  • Bank Transfer
  • Dotpay
  • Giropay
  • Ideal
  • Master Card
Bonus Offer Details
Min Deposit
Payout Speed
Wagering Requirements
Bonus Type

Hello Casino: Editor’s Verdict

If you’re looking for my opinion on Hello Casino online, I’d have to say I think it’s pretty awesome, and I have no doubt that you’ll form the same opinion. First off, the online gambling site offers thousands of online slots and games by top providers, so choice is abundant. 

When it comes to banking, you’ll find top names like Visa and Neteller to choose from. Remember that the providers available to you depend on your location, so you’ll need to sign up to see what you can choose from.

Then there’s the customer service system. Besides an extensive Help Center, you’ll have live chat and email support to take advantage of. Both of these are available around the clock, which is great for night owls.

That’s not to mention the bonus system, the loyalty programme, and the VIP club. Hello Casino seems to have got it all.

There’s much more to say about this online gambling site, but I’ve run out of room. To find out more, read my Hello Casino review.

A Closer Look at Pros and Cons

Hello Casino has got lots going on for it, but I’d say that the biggest advantage of the online gambling site is the customer support system, which, let’s face it, is a crucial element of any merchant. First off, Hello Casino offers a fully comprehensive Help Center that offers detailed articles related to relevant topics such as deposit, bonus & promotions, technical issues & resolutions, and withdrawal. You can even rate the articles, which allows the online casino team to improve their service. 

If you’re still confused, you’ve got live chat and email customer support. However, there is no phone number, so if you’re someone who prefers having a vocal conversation, you won’t find that at Hello Casino. This isn’t a dealbreaker for me considering that the other customer support methods are available around the clock, but if you’ve got your heart set on phone customer service, I suggest looking at alternatives to Hello Casino.

Hello Casino vs. Competitors

There are plenty of reasons players choose Hello Casino over its online casino competitors, the first being the large portfolio of real money slots and games. From classic fruit slots to more intense adventure-themed games, and Megaways, there’s something for everyone. You’ll also find a fully-stocked live casino lobby that offers several variations of roulette, blackjack, poker, and game show adaptations. 

You’ve then got the payments system. It’s quick, easy, and straightforward. What’s more, you’ve got a healthy selection of reputable payment providers such as PayPal and paysafecard, so you know you’re in good hands.

Then there’s the bonus system. Besides a hearty welcome package, you’ll be able to claim regular free spins, reload bonuses, and cashbacks. Hello Casino also offers both a loyalty programme and a VIP club to show its appreciation for you. You’ll receive bonus prizes, a personal account manager, higher cashbacks, and invitations to exclusive events - what more could you ask for?

I make Hello Casino sound amazing, and it is indeed amazing, but it’s not the only online casino out there that’s worth considering. Have a look through my comparison list and see if anything else catches your eye.

The Hello Casino Experience

Navigating Hello Casino is easy and hassle-free. I found every element of the site to be intuitive, leading me to believe that the developing team left no stone unturned. From signing up to finding the right banking option, contacting customer support, and claiming bonuses, it’s all right there in plain sight.

I hate large chunks of text, and I’m sure you do too, which is why I’ve broken down my Hello Casino review into small sections. Read through them all or skip to what’s more relevant to you - it’s entirely up to you.


Registering at Hello Casino is quick and easy. Here’s how to do it in less than 60 seconds:

  1. Hit the ‘Sign Up’ button in the top right corner of the screen.

  2. Enter your personal information.

  3. Fill in the next form with your email address, phone number, and physical address.

  4. Create a username and a strong password.

  5. Confirm your currency.

  6. Read through the relative documents and tick the box if you agree with the terms and conditions.

  7. Check your inbox and click on the link Hello Casino will send you to verify your email address and activate your account.

You’re now ready to deposit and play at Hello Casino. You’ll need to complete the KYC (Know Your Customer) verification process before you can receive your first withdrawal. To do this, submit proof of identity, address, and source of wealth via documents such as your ID card, a recent utility bill, and a recent bank statement.

The KYC verification protocol forms part of the regulations put into place by the Malta Gaming Authority, Hello Casino’s licensing body. It also complies with anti-money laundering legislation.


I found on-site banking to be quick and easy at Hello Casino. My review found credit cards, e-wallets, prepaid vouchers, and bank transfers as payment options. However, I didn’t find any cryptocurrency providers, which is inconvenient for players who prefer this form of payment. Remember to check whether your preferred payment method is available in your country.

The minimum deposit and withdrawal sits at 10€, which is quite low, making Hello Casino online perfect for beginner players or those who want to test the waters without making a huge financial commitment. 

The site doesn’t charge for transactions, which is another plus. Having said that, your payment provider may, so always read the terms and conditions before settling for a payment method.

Errors are uncommon at Hello Casino but they do happen on occasion. If you encounter one, contact the customer support team with as much detail as possible and include screenshots and an agent will get you back on track in no time.

Deposit MethodMinimum DepositTime to Deposit
Sofort Banking10€Instant
Bank Wire10€Instant
Withdrawal MethodMinimum WithdrawalTime to Withdraw
Sofort Banking10€Instant
Bank Wire10€Instant


You’ll start your journey at Hello Casino with a three-part welcome package. You’ll receive a match bonus (a percentage of your deposit added on as bonus funds) and a batch of free spins with each of your first three deposits. 

Once you’re done with that, you’ll be eligible to claim the regular bonuses and promotions at Hello Casino. My review found that these could include reload bonuses, cashbacks, free spins, and combination offers. Make sure to subscribe to communications so you’ll be the first to know when something new is up for grabs.

If you’re the competitive type, you’re in luck. Hello Casino hosts regular tournaments that reward winners with prizes that could even include wager-free cash. Simply opt-in if necessary and play the participating games to qualify. Make it to the top of the leaderboard within the promotional period to grab your share of the prize pool.

My Hello Casino review found that you’ll receive Loyalty Points with every €10 of real money you deposit and play through. You can exchange every 1,000 points you accumulate for €5 bonus cash.

Finally, the Hello Casino VIP programme. Once your gameplay reaches a threshold, a member of the casino’s team will get in touch with an invitation into the VIP Club. Once in, you’ll begin benefitting from extra perks such as a personal account manager, exclusive bonuses and promotions, invitations to special events, and much more.


My Hello Casino review uncovered thousands of real money slots and games for you to try out. These include video slots, poker, Megaways, progressive jackpots, live casino games, blackjack, roulette, Slingo, and much more. You’ll find top providers like Play’n GO, NetEnt, and Pragmatic Play, proving you’re in good hands.

The filtering system at Hello Casino offers you a choice of game categories such as ‘slots’, ‘drops & wins’, ‘jackpots’, ‘slingo’, and ‘table games’. You can also filter via a provider. This comes with an alphabet field to make your search quicker. The Hello Casino slots don’t have demo versions. However, you can save the ones you like to your favourites for easier access later.

Offering a healthy range of roulette, blackjack, poker, and game shows, the live casino lobby offers a more authentic experience. There are no sub-filters in this section, meaning you’ll need to scroll through the lobby as you decide which tables you want to sit at.

There are no demo versions of live casino tables. However, you can observe a few game rounds before taking a seat. This allows you to learn how the game works and what the special features are without making any financial commitments. If you have any doubts, you can chat to the croupiers and to the other players using the in-game chat function.

Mobile App

My Hello Casino review found that you can access the site via any Windows, Android, or iOS device as the casino’s developing team optimised the site to be compatible with desktop, tablet, and smartphone. All you need to do is connect to the internet (we recommend saving mobile data by using Wi-Fi) and launch a browser like Chrome, Safari, or Firefox. 

I didn’t find a dedicated mobile app while reviewing Hello Casino online, but you can create the illusion of one by downloading a browser shortcut to your home screen. This gives you all the benefits of a mobile app while leaving free storage space for other mobile apps.


When it comes to customer support, Hello Casino online has got you covered. First off, you’ve got a comprehensive Help Center that provides detailed articles about an array of subjects including depositing, account, technical issues, and responsible gaming. You can rate the articles as helpful or unhelpful, which is a nice touch. 

If you still need assistance, you can contact the Hello Casino customer support team via live chat or email. The former has a typical response time of between 30 and 60 seconds. Both services are available around the clock, meaning there is always someone ready to help you when you need it.

Safety and Security 

Hello Casino belongs to White Hat Gaming Limited, a reputable enterprise that manages several online gambling sites around the world. My Hello Casino review found that the site is licensed by the Malta Gaming Authority for the majority of clients and by the United Kingdom Gambling Commission for Great Britain. Both are prestigious licences that ensure the secure management of online casinos. 

The security measures Hello Casino implements are standard. You’ve got high tech SSL encryption technology that manages your personal information securely, the KYC verification process mentioned in the sign up section of this Hello Casino review, and strong password protection. All the slot machines and table games come with an RNG (Random Number Generator) that ensures the fairness and randomness of each game round’s outcome.

Responsible Gaming 

Sticking to a budget and controlling your spending is vital when playing at online gambling sites, which is why Hello Casino offers a page dedicated to responsible gaming. Read about the tools available to you, including player limits, self-assessments, self-exclusion, and many others. If you’re in doubt or need any clarification of any type, contact the customer support team. The agents are highly trained in the area to help you keep your gambling unproblematic and in check.

Frequently Asked Questions

No. However, the Hello Casino team optimised the site to be compatible with all devices. This means you can play your favourite games on all tablet, and mobile devices provided that you have an internet connection.

There are many reasons why you should play at Hello Casino, the first being the large portfolio of real money games. You’ve then got 24/7 customer support, reputable banking methods, regular bonuses, and much more.

Any game you desire, pretty much. Hello Casino online does not only offer slots, but focuses on a variety of entertainment options. From engaging table games to high roller jackpots, the choice is yours!

Certainly. My Hello Casino review revealed that the site is licensed by reputable bodies and uses high-tech encryption. The online casino provides an extensive customer support system to ensure you get the best experience possible.

My Hello Casino review found games by several well-known software providers like Blueprint Gaming, Booming Games, Just For The Win, IGT, Microgaming, Play’n GO, Pragmatic Play, Evolution Gaming, ELK Studios, and Tom Horn Gaming.