Grosvenor Casinos

Grosvenor Casinos Review

4 / 5

Grosvenor Casino is one of the most reputable casino brands in the United Kingdom. Having entered the scene in 1970, Grosvenor Casino has casinos all over the UK. The online version is licensed by the United Kingdom Gambling Commission and offers a plethora of real money slots and games by top providers.

Choose from a variety of reputable payment methods, benefit from dedicated customer support, and claim regular bonuses. 

There’s all this and much more - read my full Grosvenor Casino review to find out more.

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  • 18
  • play responsibly
  • be gamble aware
Grosvenor Casinos
4 / 5
Grosvenor Casinos
4 / 5
Casino Bonus Title
Pros
  • Win daily prizes with matching game
  • Play at online and offline casinos
Cons
  • Unintuitive customer support journey
Others
Year established: 2007
Payment methods:
  • Skrill
  • Neteller
  • Paysafecard
  • VISA
  • Master Card
Bonus Offer Details
Min Deposit
-
Payout Speed
-
Wagering Requirements
-
Bonus Type
-

Editor's Verdict: Grosvenor Casino

If you’re looking for a reputable online casino, I’d say Grosvenor Casino is one to consider. The brand has over 50 land-based casinos spread across the United Kingdom that have decades of experience.

We review online casinos, so I’ll talk about the online version of Grosvenor Casino. The site has a fair share of real money games that come with how-to guides. You’ve got live casino games, a poker room, and a sportsbook. All on desktop, tablet, and smartphone. You’ve even got Grosvenor Casino mobile apps  - what more could you ask for?

Then there’s the live chat customer support, reputable payment methods like PayPal, and daily bonuses for you to enjoy. There’s something for everyone.

A Closer Look at Pros and Cons

If there’s one thing that pushes Grosvenor Casino straight to the front of the crowd, it’s the fact that the online brand had over 50 land-based casinos backing it up. My review found that you’ll find the name ‘Grosvenor Casino’ plastered all over the UK, meaning the online version is legit.

However, a strong reputation doesn’t mean the online casino is perfect. For starters, the customer support journey is unintuitive. This is because of the ‘Live Help’ tab in the footer. You’d expect this to open the live chat. Well, it does, along with the FAQs and contact form. This isn’t where I’d have looked to find the FAQs - in fact I thought there weren’t any. I think Grosvenor Casino would benefit from improving this.

Another thing which bothered me is that the mobile casino is divided into categories. I’d rather have one casino app for everything, but I suppose this makes the apps more personalised and the journey is more user–specific.

Grosvenor Casino vs Competitors

Do you like surprises? Good, because Grosvenor Casino dishes out daily prizes, but you’ll never know what you’re going to get. I’m sure you’re asking yourself how. These are through 60-second games where you’ll need to match as many pairs as possible for prizes like free spins, draw tickets, and reload bonuses. I think this is a great Grosvenor Casino bonus, as it is different to what you’ll typically find at online casinos. 

Then there’s the mobile app, which is always handy to have as it makes accessibility easier, even if it’s also possible to play via an updated browser. I almost don’t even notice the sector-based mobile apps.

Let’s look at the game portfolio. Sure, there are no demo versions, but you’ve got detailed information about each game that also includes a how-to guide. I like this as it gives you an idea of what to expect before staking actual cash. 

The Grosvenor Casino Experience

Navigating Grosvenor Casino is intuitive. You’ll find the headers to be quite self-explanatory, as are those in the footer. The only exception I found was the customer support journey, but I’ll get into that later.

I’ve broken down my Grosvenor Casino review into short sections. Read them all or jump to the ones that are more of interest to you - the choice is yours!

Sign-up

Signing up to Grosvenor Casino online is hassle-free and straightforward. I’ve listed the steps of how to register as part of my Grosvenor Casino review.

  1. Click on the ‘Join’ button.

  2. Type in your email address.

  3. Read the relative documents and hit ‘Next’ if you agree.

  4. Create a username, password, and 4-digit PIN number.

  5. Fill in your personal information.

  6. Choose how you’d like to be contacted (recommended) or if you’d rather not receive communications.

The last check before becoming a member of Grosvenor Casino is the KYC (Know Your Customer) protocol. Submit documents such as a copy of your identity card, a recent utility bill, and a recent payslip to verify your identity and age, address, and source of wealth. Keep in mind that it may take up to 72 hours for the Grosvenor Casino team to complete your verification.

This procedure complies with the gambling regulations put into place by the United Kingdom Gambling Commission. It is also in line with anti-money laundering legislation.

Banking

My Grosvenor Casino review uncovered that the online gambling site doesn’t charge for deposits and withdrawals. However, your bank might, so check your provider’s terms beforehand. 

Because of gambling regulations, you will only be able to withdraw funds using the same payment method you used to deposit. With a change, you may be subject to additional checks. 

Deposits are instant, meaning you’ll see your funds within your Grosvenor Casino account immediately. For withdrawals, Grosvenor Casino has PayPal enabled with Fast Withdrawals, meaning you won’t have to wait longer than 15 for your funds to arrive. Visa and Mastercard do not have this service enabled. 

Glitches are few at Grosvenor Casino online, but they happen. If you encounter any issues, contact the site’s customer support team via live chat or email with screenshots and as much detail as possible. They’ll have you sorted and ready to go in no time.

Grosvenor Casino Bonuses

Your journey at Grosvenor Casino begins with a welcome bonus. You’ll receive this with your first deposit regardless of whether you make it via the desktop site or through one of the Grosvenor Casino mobile apps. 

The online gambling site gives you the opportunity to bag your share of bonuses on any day. All you’ll need to do is match as many pairs as you can before the timer reaches the end of the 60-second timeframe. Besides free spins and casino bonuses, you could even win draw tickets that could send you off on a romantic weekend getaway for two.

My Grosvenor Casino review didn’t uncover many casino promotions on site after that. However, you’ll receive personalised bonuses and offers via email and SMS if you subscribed to communications. These could include reload bonuses, free spins, cashbacks, and combination offers.

I found that most of the Grosvenor Casino bonuses and promotions are targeted at sports players. If this is your cup of tea, you’ll find a range of free bets, cashbacks, scratch & wins, and other interesting offers for you to enjoy.

Grosvenor Casino Games

I found hundreds of engaging real money slots and games while researching for my Grosvenor Casino review. These include video slots, jackpots, Drops ‘n’ Wins, poker, blackjack, roulette, baccarat, and live casino tables. 

The filtering system is rather basic. It only allows you to filter by game type. You’ll find some additional filters like ‘featured’, ‘originals’ and ‘top 20’, but that’s pretty much it. I would have liked to see feature, provider, or genre filters. If you know the name of the game you’d like to play (or part of it), you can type it into the search bar. 

Each Grosvenor Casino slot has a game description that includes the bet range, the maximum payout, RTP, features, and information about the game, including a how-to guide. This is a delicate touch that makes up for the lack of demo mode.

The live casino filtering system is more detailed as it offers more specific features such as ‘Lightning Lobby’. You’ll also have access to Grosvenor Exclusive tables. Each table is streamed in high HD quality and is available on all devices. You can interact with the croupiers and the other players via the chat function. This adds authenticity to the live casino experience.

If you’re a sports fan, you’re in luck. My Grosvenor Casino review found a dedicated sportsbook that houses tens of popular sports, such as greyhounds, horse racing, basketball, and cricket. Place pre-match and in-play bets on national and international leagues, tournaments, and championships.

Grosvenor Casino Mobile App

You can play at Grosvenor Casino from desktop, tablet, and mobile. If you prefer the latter, you can download the casino apps that are most relevant to you. My Grosvenor Casino review found Grosvenor apps for their live casino, casino, poker, sports, and poker live sections. 

Having so many casino apps can frustrate, but individual casino apps help provide a more user-specific experience, especially if you’re only interested in one section of the Grosvenor Casino online casino.

You can download the Grosvenor Casino mobile apps for free from the Apple App Store or the Google Play Store. If you prefer, you can also access the site from an updated browser such as Chrome, Firefox, or Safari.

Support

My Grosvenor Casino review uncovered FAQs, live chat, and email customer support channels. These are all within the ‘Live Help’ tab in the footer. This directs you to a window with all three options, which is unintuitive as you’d expect ‘Live Help’ to mean ‘live chat’.

The FAQs are split into categories such as account, feedback, technical, and keep it fun. Each category takes you to a list of questions and detailed answers, some of which include links to more detailed pages.

You can also contact a live agent via the ‘live chat’ tab. This service is available from Monday to Sunday between 07:00 and 22:30. If your question falls outside these hours, you can send the Grosvenor Casino customer support an email by filling in the contact form.

Safety and Security

You’re in safe hands at Grosvenor Casino. My review revealed the site is licensed by the United Kingdom Gambling Commission, a reputable regulatory body within the online gambling industry. This enterprise guarantees your safety through the enforcement of security protocols, such as the KYC (Know Your Customer) verification process and SSL encryption technology. The latter is used to process and manage your personal information securely. 

Grosvenor Casino is highly rated for both its online and land-based casinos. You’ll find tens of brick-and-mortar establishments spread around the United Kingdom. Scroll to the bottom of the online casino page to find the one nearest to you.

Responsible Gaming

For responsible gaming, Grosvenor Casino has got you covered. You’ve got all the relevant information in both the links in the footer and in the ‘Keep it Fun’ category within the FAQs.

You’ll learn all about the importance of deposit limits and self-assessments, you’ll have links to relevant organisations, and you’ll have tools such as self-exclusion and cooling off periods. If you have further questions, I recommend you contact the customer support team.

Frequently Asked Questions

No, you cannot play for free at Grosvenor Casino. However, my review revealed that each game comes with detailed information including how-to guides to help you understand what to expect from the slot.

Yes. My Grosvenor Casino review revealed that the site is licensed by reputable bodies and uses high-tech encryption. The online casino provides an extensive customer support system to ensure you get the best experience possible.

Any game you desire, pretty much. Grosvenor Casino offers more than slots, but focuses on a variety of entertainment options. From engaging table games to sports and high roller jackpots, the choice is yours!

Yes, there is. My Grosvenor Casino review uncovered dedicated mobile apps for live casino, casino, poker, and sports. You can download them for free from the Apple Store or the Google Play Store.

My Grosvenor Casino review uncovered several reasons, the first being the wide range of real money slots and games. Deposit and Withdraw using reputable payment methods, benefit from 24/7 customer support, and much more.